Level 12 of 14 · about 3 weeks
Agent products and patterns
See how research, coding and support agents are built in practice, and design the interface people will trust.
Modules
1
2
Research agents
Planning questions, reading sources, resolving conflicts and citing
Common 3 parts · about 4 hours
3
Support and operations agents
Tickets, tools with preconditions, escalation and how much autonomy to grant
Common 3 parts · about 4 hours
4
Voice and realtime agents
Latency budgets, endpointing, interruptions and writing for the ear
Specialist 3 parts · about 3 hours
5
Interfaces for agents
Showing progress, approvals, undo and uncertainty so people trust the agent
Common 3 parts · about 4 hours
6
Pricing and unit economics
Cost per task, cost per resolved task, and what to charge
Common 3 parts · about 3 hours